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The Benefits Of Building Virtual Teams For Your Business Needs With Miquella Gaunt

 

Technology has shown us so much of what is possible in the workplace. Pushed by the pandemic, more and more businesses and organizations are opting for hybrid work. Thus, we have virtual teams. And while a virtual team has multiple purposes, it always has a specific goal in mind. In this episode, Moneeka Sawyer interviews Miquella Gaunt of Backdraft Home Solutions about how they transitioned to virtual teams and how they are building them to help support their specific needs. She takes us across their hiring process and marketing avenues, then shares how they’ve adapted through COVID to now as we’re coming out to the other side of it. Plus, Miquella talks about the onboarding system she uses that helps her become the successful real estate investor she is now.

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The Benefits Of Building Virtual Teams For Your Business Needs With Miquella Gaunt

Real Estate Investing For Women

In this episode, I am so excited to welcome Miquella Gaunt. This is what she says about herself. You ladies know that I read bios. Normally, I try to change it to the third person, but this bio is so sweet the way she wrote it, so I’m just going to read what she wrote. What she says is, “My new husband and I started this home buying solutions business to add value to families and the local community. We know what hard times are and we want to be a good option for people experiencing them, especially when the typical home selling process is complicated and lengthy.

We have created an amazing experience of relief for many families that we have worked with while connecting with them on a personal level. We have always thought with a positive mindset to impact our local community and calm people during times of stress and chaos. We are ready to stand by their side to accomplish their current goals, simplify their problems and make them suddenly organized, easy, and convenient so people can move on to a stress-free life they didn’t even know was possible.” Miquella, welcome to the show.

Thanks for having me.

We have a lot of people that talk about, “I do this business to help people.” Most of them mean it. You can tell a difference in people in how deep that goes in their heart. Some of it is they’ve been doing it so long so they’re like, “This is how I run my business,” and it’s not quite as connected to that anymore. They’re still out there doing those things, believing it, and feeling it, but it’s not quite as deep and connected to their heart as it might’ve been in the beginning when they started their businesses. I love the way that it came from your heart. I know that you’re young in this business and that energy is so inspiring. Thank you for that. Could you tell us high-level your story?

I wasn’t always in the real estate business. A lot of people always come and say, “My parents were in it and I was ingrained in it,” but I wasn’t. I came from a marketing side. My mom had a very successful marketing and advertising agency. I worked with her since I was thirteen making collection calls. She’s like, “You’re not busy for the summer. Come work.” Even as I got older, I was more on the project management side. I was running the orders or anything like that, but I got to see firsthand how my mom handled marketing for other businesses which helped in doing what we’re doing now.

After that, I went to work for another company that was in promotional retail merchandise. I was a project manager and operations. I was handling everything on the backend. That’s where I strive and am good at that. I met my now-husband. Talk about a visionary. If anybody has ever read the book, Rocket Fuel, it talks about the visionary and integrator. He is a visionary and I’m 100% the integrator.

You complement each other perfectly.

He comes to me sometimes with these ideas and I’m like, “What?” He’s got a big idea and I come in with how to implement it. He does as well, but it works. He originally started this business. He was a firefighter. Long story short in a custody battle for his baby girl and it was how do we make a lot of money to be able to afford attorney fees? Those things in family court rack up quickly. Both of us have read Rich Dad Poor Dad. He knew that real estate was where he want to go. I was already actively working on getting my license because I knew I wanted to end up in the real estate.

He started the wholesaling business. I ended up leaving my job to help him with his daughter. He ended up getting primary custody of her. I got to help raise a little baby girl. I decided that the retail side wasn’t for me. I liked the investing side better. I liked getting to help people because these are difficult situations for some people. Long story short, we got into it together and now we’re a few years in. We have grown exponentially. I can’t even imagine what’s going to be in store for us.

You are a client of Zack Boothe. Is that true?

Part of our original journey is we had done his Driving For Dollars course as the regular students and built our business off of originally Driving For Dollars and his whole process. As we grew, he saw that we were taking massive action. We ended up doing one-on-one coaching with him for about a year, which helped us break that learning curve and break through a lot of barriers. Instead of us having to learn by failure, he helped us through that. He married us. He was our officiant. It’s grown from a student -mentor to a best friend. I love him and his wife. That’s where we started and now we have what we have.

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There are so many people out there that teach wholesaling. Why did you choose him?

We’ve chosen Zack originally because when we first started out, we didn’t have all the money to invest in buying these big lists. What everybody else talks about is buying tons of data and marketing to it. That takes a lot of money and extra money that we didn’t have at that time. We knew driving for dollars was the gateway into it where it just needed your time to go and drive around, find distressed properties, and the market to them. We took his course because we had seen everywhere that he was the driving for dollars guru of it.

We did his course which was great and made a lot of processes for that. Both my husband and I would go driving. We’d take turns. He’d go for an hour for a day. I’d go for an hour for a day. It started with that and then started ramping it up. We started getting some good deals. I remember we had one big deal coming in. Zack had randomly facetimed Aaron for some reason. He was like, “I just want to check on you. You’re one of my students. I don’t think we’ve ever talk to you one-on-one.” We talk to him about what was going on. Aaron was still at the fire department at the time because we had talked about, me being the very like, “I got to have the numbers in place.”

I was like, “Let’s make sure before you quit the fire department, we have reserves so our family is okay, especially since I wasn’t working anymore.” Zack called and Aaron had him on speaker and he’s like, “Your wife is probably going to kill me right now, but I’m going to tell you to quit now.” It was because we had a large deal coming in and it gave him the opportunity to. I remember Aaron got off the phone and I looked at him like, “He’s not wrong.”

Aaron was calling out of the back of his car. He’s at the fire department. He got in trouble for this too at the fire department in between calls, of course, not going to save people’s lives. He was in the back of the car making sales calls, cold calling, and trying to seal a deal. He did whatever it took. I’m like, “You’ve already done it this hard this far. Why not bet on yourself? Imagine if you had a full day where you weren’t out putting out fires or going on a medical call, what if?” The day the deal closed which gave us enough reserves for a little bit, he put in his two weeks. He said he kept refreshing his phone and as soon as it hit, he put in his two weeks and we haven’t looked back since.

How long ago was that?

That was in June of 2020.

How long have you been working with Zack when that happened?

The course was only a few months. Aaron started studying and going through different student courses in September of 2019. He did everything pretty quickly. Once he left the fire department, we started our actual one-on-one coaching with Zack in July of 2020.

It was less than a year from when you decided to go start the wholesaling thing and take Zack’s course to where you went full-time. Is that true?

Yeah. We don’t do anything smaller around here.

 

The thing that we’re going to talk about that you wanted to focus on was the whole idea of building a virtual team. We’ve had people come onto this show and talk about this before, but you have a little bit of a different perspective. Can you tell us a little bit about how you got to this? We were talking in the green room. I’d love for you to share that story with the ladies.

We originally steered away from the virtual. We’re both big on building a culture. We did feel like originally you needed people in the office to have that culture. It is a limiting mindset. You can’t create a culture without being face-to-face. We had a few cold calls. We had about four in-house for maybe five months. People’s lives changed. They had to go on their separate ways, which was fine. We loved everybody that was here. As we were trying to hire new people, it was hard. As Zack says it, “People in America just don’t want to work.”

I know that sounds so bad, but it was the most difficult thing. I was surprised. It blew my mind, first of all. The other thing was, even if we did, they didn’t have any experience in cold calling. It was the minimum wage in California plus then training somebody from the ground up, which takes a lot of time. We had listened to a podcast and again, somebody was talking about virtual cold-callers. Finally, we’re like, “We need to take the action and just try it.”

What’s the worst that’s going to happen? It doesn’t work and we go back to what we wanted. It’s not a big deal but we were very strategic with it. We had a hiring process. We had certain questions that were asked. We put them through training. We’ve built better training along the way as we’ve grown. It went from having four cold-callers in-house to, at one point, we had twenty virtual cold-callers.

We’re down about fifteen now, which we think is a good number. We took one of the cold-callers that was good. We put her as a manager. Now, she manages them. She trains and watches their numbers. She pulls them aside, “I listened to your calls. They need to be fixed here.” She now hires all of them. The reason why she’s able to do that is we also built processes and an onboarding process so that it makes it quick. It’s not, you have a sheet of paper and, “Do I send them this? Do I send them that?”

It’s all on a website that you just give them a login. The person goes through everything from, “Here’s the script. Here’s how you call,” down to, “Here’s how you log in to the WhatsApp group.” The WhatsApp groups are how we continue the culture. Everyone celebrates their wins. Our cold-call team is in one group. We tell everybody. They send a little bell emoji when they get a lead. They encourage and celebrate each other. That’s how we have found that keeps that culture that we wanted going. Everyone is able to hold everybody accountable. If one person has a question, we’re very big on, “Don’t message us on the side. Keep it in the group because you never know somebody else may have the same question.”

Also, a better answer because they’ve been through it themselves.

We’re quick to fire. If somebody is not matching that culture level, if they’re not taking instruction well, we get them out because we also know how toxic a bad worker can be for everybody else. We’re very uplifting people. We’d like to be uplifting, happy and encourage everybody. We want the best for everybody. We try to keep that as much as possible within our people.

You’re in California. Where in California are you guys?

We’re in Temecula. It’s in Southern California.

Is it in Burbank?

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No. We’re an hour from LA and an hour from San Diego. We’re right in the middle. It’s a little wine country.

You’re in Temecula and you’re doing the driving for dollars locally in that area. I want to point that out there. A lot of people that read this show and they read it over and over again, “You can’t invest in California.” I do. I like to make sure that I point out that people are doing this in California because as much as people think it’s difficult here, it can be difficult in a lot of places. Just because a market might appear difficult, it doesn’t mean that you can’t be successful. I wanted to point that out.

This market is difficult in its own way.

There’s no such thing as the perfect easy market. You might find something that’s perfect and easy in this way, but it’s going to have different challenges. That’s true for California too. My next question is, when did you decide to start hiring help? It sounds like your hubby Aaron was doing all the calls initially. You were trading off on dialing for dollars, but when did you decide to start hiring?

We hadn’t had an office yet. We were doing this at our little condo in our dining room. We had our big old whiteboard up in the dining room. We had no dining room. He originally did dabble in a little bit of the virtual cold-callers. I think it was two people, but it didn’t work out very well. It left a bad taste in our mouths and that’s why we didn’t. We were still in 2020. We went and saw Zack’s office around October of 2020. He came back going, “We need an office. We need to get this out of our house.” The office we got is only about 900 square feet. It’s nothing crazy, but it’s something where you disconnect. You’re not at home. We’re all guilty of doing it. I’m sitting there and trying to work and going, “I should mop the floors.”

“I got to get that laundry done.”

Let me go through the laundry real quick and I’ll come right back. Now your laundry and then your dishes. It doesn’t work. Even our day is we get up. We take our little one to preschool. We come into the office. We’re here from 8:00 to 2:30. We leave at 2:30. We pick her up and we’re home because we have that six or so hour that we focus and it’s the disconnect from the house.

Don’t you work after you pick up the little one?

We do. There are escrows going on. There are people calling all the time, but we try to come in and knock everything out for that six hours so that when we go home, it’s answering a text message or a phone call. After we saw Zack, we went out to Utah in October of 2020. We literally came back and I think within a week or two, we had an office. We started hiring cold-callers within the same month, but that was the in-house people. Our last in-house person was left around June of 2021 and then we went full virtual.

Was there a series of parameters that you use to make that decision to start spending the extra money on hiring help?

Is it for the in-house?

 

It is for anything because that’s where you started.

We had to wait until we had some deals coming in and closing. We know that it takes money to spend money. I know it’s such a used saying, but it’s true. You need to spend it to be able to make it. We had to watch everything carefully. We are good about watching our spending and our marketing lists and where we’re at because we do believe in taking care of our people. If you take care of your people, your employees, and your team, it’s going to benefit yourself as well. We didn’t have a parameter of when to do it. It was just like, “We need to.”

First, you wanted to have in-house people and then you went virtual. Did you go with a virtual company or did you pick individual people? Tell me a little bit about how that worked out. How did you find the virtual people that you’re working with now?

We went on Upwork. Again, in a podcast or somebody posting or something, everyone talked about using this site Upwork. We would put our little job posting out there. People would apply. We had certain questions. You have to have Skype because we’ve learned that if they’re calling out of the country, they need Skype to connect to the platform we were using, which was Mojo Dialer. Have they called for investors before? He was throwing out a random questions to make sure that they were engaged. He said like, “What’s your favorite animal,” which had nothing to do with anything. It was more of like, “Are you answering the questions,” and to break up the interview a little bit.

He would then do an actual Zoom call with them to hear how they talked. You want to make sure, especially with cold-calling, that they speak clear English, that they can come across and not stumble on the script. After that, you hire them and we usually do about a month’s worth of probation per se, we were still watching their calls, critiquing, training or anything like that and then go from there.

You got them individually. There are a lot of companies that offer all of that virtual support for real estate companies, but you opted not to do that. You wanted to go with individuals. Why did you do it that way?

We could control a little bit more what they were saying. This isn’t for all the companies out there because I know some are different. We knew sometimes when they’re under a company, they are being trained a certain way. Not that our script deviates from that, but we want to be able to change it and have the flow with us. Their culture was more about working with us and not, “I work for this company that I’m contracted out to you.” It was more, “We’re a team.”

It does definitely create more work, but that’s why we made the systems and the processes that we do so that it’s simplified it over time to where now we have a cold-call manager. She posts the job out on Upwork. She sends out the Zoom interview. She goes through them and she hires them. The way she does it is exactly the way we would do it but because we wrote it down. We recorded every interview so she could see it and see how it should be so she could be in our minds so that we weren’t doing it. She was now doing it.

Does she work full-time?

She is full-time. She’s also virtual though, too.

When you started to hire these people, were they full-time? What were you offering them, 2 hours a day, 10 hours a week or 2 hours a week? How did that work initially?

If you take care of your people, your employees and team, it's going to benefit you as well. Share on X

For cold callers, we don’t like to have them calling more than 4 to 5 hours a day. I feel like, after that, it gets tiring. You lose that energy. We offered two shifts. You either can do the morning shift or the night shift. Each shift was 4 to 5 hours and 5 days a week.

Was that right from the very beginning?

At the very beginning, I think we only had done a night shift. As we added more, we split them up and did half and half. Half at night and a half in the morning.

People were getting pretty good hours immediately. They weren’t feeling motivated to fill the rest of their time with other clients. Would you say?

Not really. I think some of them had other clients and we’ve weeded through the ones that did because I’m not going to stop them from filling the rest of their time. You could hear in their calls that it was affecting them working with us. We also do benefit too if one of the leads they bring in converts into a closed contract. They get a little nice bonus for it as well. We try to incentivize as well too to keep the longevity there.

It’s interesting because you said, “I try to keep it to 4 to 5 hours because calling is hard.” If they’ve got three more hours in their day that they want to fill and they fill it with calls for somebody else, now they’re doing eight hours of cold-calling. Either you or the other client is going to feel that level of exhaustion that they experienced especially if they’re doing it every single day.

We track everything. We track the number of leads a day. We average it monthly. We always are on it and we’re always looking at the numbers because numbers, at the end of the day, don’t lie. We let somebody go because our manager was like, “This one person hasn’t gotten a lead in two weeks.” I’m like, “That’s not going to work.” This is not the first time we’ve had this conversation. Aaron’s like, “I did the cold-calling. I know what to expect.” We’ve done all the parts of our business. At the end of the day, we know what should be coming through.

We’re going on a little bit of a tangent because I know that you started this business basically right before COVID. You were building it through COVID and now we’re on the other side of that. Are you seeing changes in the business, both with the work ethic of the people that work with you and also with the numbers of leads that you’re getting and the people that you’re dealing with as far as doing the wholesale deals? Talk to me a little bit about all those three pieces.

No. We’ve ramped it up so much. The market, yes, is maybe shifting. How much? No one can know for certain. We did have a pause with COVID for about two months and then it skyrocketed. We watch the numbers and we know how many leads we need to get because we know how many leads it takes to get to a contract. Our morale of people has been great. I think that has a lot to do with how we approach everything. We want to hear people’s concerns. How we can do better? How can we be better for them?

We’re very big on pouring ourselves into all of our people from our cold-callers to our texters. We have five textures that are sending out text messages all day. I have one assistant. Lead managers are positioned. Everybody involved in our business, we try to set them up to be the best they can be because the best they can be will also benefit us. It benefits everybody around. We haven’t seen a drop in morale. If anything, we’ve seen more loyalty, enthusiasm, drive, and teamwork. Everybody definitely sees that we’re here for everyone and how hard we’re pushing. They want to push just as hard as we do.

Right now, you have a cold-call team of fifteen with one cold-call manager. There are sixteen on that team. You’ve got a texting team of six and you have a virtual assistant and a virtual lead manager. How many assistants and lead managers do you have?

I have one assistant. She directly works under Aaron and me. She’s our go-to. She’s amazing. She handles everybody. We have two virtual lead managers. They’ll handle all the incoming leads, and filter the ones that are nonsense and the rest of them. We have two acquisition managers. Those ones are here in California. One’s in San Diego and one’s up in Northern California. He’s technically virtual. We have a dispo manager that sells the contracts once we get them under contract.

The acquisition managers, what do they do? They take the leads and they’re the ones that do the actual acquisition. Is that true?

They get it to a contract. We have around 40 to 50 leads coming in a day from all our avenues of marketing. A lot of them are just, “You called me. Give me an offer.” Our lead managers filter through those 40 to 50, find the ones that are serious about selling and pass them to our acquisition team. The acquisition team will dig deeper. They go over numbers, go through the condition, and then get it to send out a contract.

What are the different marketing avenues that you use? I know that you started with driving for dollars, but that’s not what you’re doing anymore. Is that true? What kinds of marketing stuff do you do?

A lot of what we do is pull lists. We still market to our driving for dollars. It’s on a much smaller scale now. We pull retired landlord lists, the notice of default, and tax delinquent. The three marketing channels we’re big on right now are cold-calling, texting, and direct mail. Also, a little bit of PPC, but that is a beast in and of itself.

What is PPC?

It’s Pay-Per-Click. It’s Google Ads.

I feel like we could just keep talking forever, but we can’t. What I see in you is this well-oiled machine. I love seeing that you’ve taken it from you were doing all this work to now you’ve got these systems and they help you to drive a really good business that’s helping people. Ladies, just so you know, one of the things that Miquella has offered is to talk about that onboarding system that she uses. It’s based on a particular website with a portal so that she can do all of this onboarding.

She can hand this over to her cold-calling manager that’s going to do the hiring. It’s a system. She’s going to be talking about that in EXTRA. I’m super excited to learn more about that. Ladies, stay tuned for EXTRA for that. Before we move into our three Rapid-fire questions, could you tell us a little bit about how people can get in touch with you?

I’m on Facebook and Instagram. My Facebook is Miquella Gaunt. On Instagram, the same thing, @MiquellaGaunt. Feel free to direct message me on any of those platforms. LinkedIn, I’m on there, but not really.

I know you were going to offer some free time with you. Ladies, this is interesting. Miquella doesn’t coach, but when she does take her time out of her schedule, you can see that she and Aaron make quite a lot of money. Their time is worth a lot. She normally will charge for phone calls to help coach people or get them started or whatever, but she did offer for the first five of you to call her and connect with her on Instagram. Mention that you came from the show and that you heard her on this show and then she’ll give you an hour of free conversation, which is incredibly generous. Thank you for that.

It’s a super tip to get started in anything, but be obsessed with it, take notice, and take imperfect action. Share on X

We literally were talking about this on our honeymoon.

I’ve got opinions about that. I’m not going to share that with you, but it’s still funny. This is one of the things. It’s like the blessing and the curse of working with your spouse. It’s hard to get away. It’s also necessary for the relationship to get away. There is all of that stuff. It sounds like you and Aaron are balancing that beautiful.

We’re similar but opposite enough.

Miquella was saying that she is the implementer and he’s more of a visionary. That’s a beautiful matchup.

I was telling you that in the book Rocket Fuel, when we read that, we were like, “This is why companies work because they need a visionary and integrator,” and I was like, “That’s why our marriage works.”

Miquella, you were going to offer a free trial for PropStream also. Could you tell people what that is? What is PropStream? Why is it valuable?

PropStream is your access to property information without having MLS or real estate-based sites that you can see listings on. It helps you be able to do comps and pull property information for different properties as far as who the owners are or if they have anything owed against the property. You can also use PropStream to pull lists. That’s where we have been pulling our lists from. They have a lot of great different filters down to the age of home, if it was bought in cash or under a mortgage. You can fine-tune in there if list pointing something you’re looking for. You can comp properties on there. It has a lot of that information. For the people that don’t have their license, that doesn’t have access to the multiple listing service, that’s your replacement for that.

That’s called PropStream. There’s a whole range of what you can sign up for PropStream. There is the just getting a list and then there’s, “I can get comps and everything.” There’s a whole range of things. I’m not sure exactly what you get for free, but it’s worth checking it out. I hear about PropStream from all the pros. I’m excited that you’re offering this free trial. Ladies, if you want to get that, go to BlissfulInvestor.com/PropStream. Check that out. Thank you for that, Miquella.

Anything we can do to give back.

Thank you so much for that. Ladies, you know that Miquella is a student and friend of Zack Boothe, who we’ve had before. If you’re excited about learning what she learned from him, you can still connect with him and his team. Go to BlissfulInvestor.com/Zack. You’ll get to talk to him or Stephanie, who you have already met. They do have someone else working on the phones, too. I trust that that person would be as fabulous as them. You can go to that link and set up a time to chat with them, and see if this business is a good fit for you. We saw what an amazing fit it’s been for Miquella. We’ve heard from Zack a few times. Here are our three rapid-fire questions. Give us one super tip on getting started investing in real estate.

I think it’s a super tip on getting started in anything. It’s to be obsessed with it and take imperfect action. You’re not always going to have the answer or know what the outcome’s going to be, but just do it. You’ll figure it out along the way. You may stumble and fall, but it’s better than not having done anything. It’s analysis paralysis. Many people get stuck in analysis paralysis. Stop over-analyzing it. Just do it.

 

What is one strategy to be successful as a real estate investor?

Systems, processes, and document everything. You don’t want to be doing everything yourself. We’re all about reading books. Another good book is Who Not How. Can you do it? Yes, sure, but isn’t that the best use of your time? The only way that you can hire something like that out is by documenting how you do something. The simplest way, you don’t have to write it. If you don’t know how to write an SOP or a standard operating procedure, log in to Zoom, record yourself, share your screen, and then go through what you’re doing. That way, when you have to explain it to somebody, it’s there. You can reshare the video instead of having to re-explain and retrain over and over again.

What is one daily practice that you do that you would say contributes to your personal success?

I do try to get some kind of exercise daily as best as I can. We’re up at 5:00, especially up before the little one because working out with her is not possible. She tries to help. She’s so cute. She’ll come down, try to hold the way and count for me, but then she gets bored and then wants to play. Even if it’s going on a treadmill, getting your body moving does clear your mind. When you do start your day, go at it with purpose.

My thing is lists. On my phone, I have a notepad on there a to-do list. Every time I think of something, I jot it down, “I need to do this one.” You don’t forget it and feel like, “What was I thinking?” You are feeling overwhelmed. We come to the office for six hours and it’s just work. It’s not an eight-hour day where I got a break here and then I take lunch. I’m literally at that computer for six hours nonstop going as hard as possible getting it all done for as much as I can.

Thank you for that. Miquella, this has been amazing. Thanks for all you shared at this portion of the show.

I’m more than happy to. If anybody takes anything from it, it makes me happy because I know there are probably questions out there. Some people may not know where to start. If I could even help start somebody’s drive and passion or anything, that is something that I try to do.

You’ve been so generous. Thank you. Ladies, we’ve got more. She’s going to generously share with us her onboarding system in the portal that she uses and how she puts that together for the entire virtual team. Nobody’s ever done this before so I’m super excited. If you are subscribed to EXTRA, stay tuned. There’s more. If you’re not, go to RealEstateInvestingForWomenExtra.com. You get the first seven days for free. You could download this episode and as many others as you like and stay or not. It’s totally up to you. For those of you that are leaving right now, thank you so much for joining us for this portion of the show. I look forward to seeing you next time. Until then, remember, goals without action are just dreams. Get up there, take action, and create the life your heart deeply desires. I’ll see you soon. Bye.

 

Important Links

• Miquella Gaunt
• Rocket Fuel
• Rich Dad Poor Dad
• Driving For Dollars
• Upwork
• Mojo Dialer
• Miquella Gaunt – Facebook
• @MiquellaGaunt – Instagram
• BlissfulInvestor.com/PropStream
• Zack Boothe – Past Episode
• Stephanie Holleman – Past Episode
• BlissfulInvestor.com/Zack
• Who Not How
• RealEstateInvestingForWomenExtra.com

 

To listen to the EXTRA portion of this show go to RealEstateInvestingForWomenExtra.com

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